our cancellation policy for out-of-state or international patients

I am in my 23rd year of practice here in Mountain View, and for the better part of the past decade and a half of that, have been doing increasing amounts of TISSUE REMODELING.  Because of our GREAT RESULTS with an array of common problems ranging from CHRONIC NECK PAIN, to PIRIFORMIS SYNDROME, to “MYSTERY PAIN“, as well as any number of OTHERS, I see lots of patients from out of the area.  Depending on where these people come from, I have extended appointments available (HERE).  This is because for many of these folks, a 15-30 minute office visit is not nearly enough time.  This is specifically who our Tuesday and Thursday mornings are carved out for.  On certain occasions, I also have these appoints available in the early morning hours (we sometimes start at 5:30-6:00 am) on Monday, Wednesday, or Friday.  This is mostly because I cannot predict what I will get into when I start work on a patient with a history of CHRONIC PAIN. 

Making an appointment is simple.  Call Cheryl at (417) 934-6337 and talk to her.  She will tell you to send a detailed history of your problem to my personal email (HERE).  I will look at it and determine whether or not I might be able to help you (HERE).  If I tell you that I cannot help, don’t get upset with me (HERE).  When you call Cheryl to schedule an appointment, she will ask you for a $100.00 deposit to hold your appointment slot.  The bad news is that this deposit is non-refundable.  The good news is that it applies towards your visit. 

I have been forced to do this because I have had some people (not a lot, but a few) simply not show for their appointment.  Or they cancel / reschedule, leaving me unable to fill the slot.  This policy is fairly simple to understand, but if you have questions you can call or email the office.

Sincerely,
Dr. Russ